Repeat Prescriptions

Prescription Ordering Direct (POD)  - A new and convenient way to order your repeat prescriptions  0300 303 5090

The Prescription Ordering Direct (POD) service is the easy way for you to order your repeat prescription!  All it takes is a simple phone call that you can make from the comfort of your own home - there's no need to go into your GP practice or pharmacy.  You'll speak to a trained prescription coordinator who can discuss your needs meaning you'll only order medication when you need it - saving the NHS money to spend on other important services.

Why use this new service? - Ordering your repeat prescription is a quick and simple telephone call.  You will speak to a dedicated person who has time to answer any of your repeat prescription queries.

Who will I talk to? - The POD is staffed by experienced and trained prescription coordinators and pharmacists.  We will ask you how you are getting on with your medication and will remind you when you need a medication review.  With your consent, we will have access to all repeat prescription records and to your GP practice should the need arise.  This will be private and confidential, and your personal information is held securely.

Why are we offering this service? - Our aim is to ensure that patients are receiving the correct quantity of medication that they need in a timely manner, to help reduce the amount of prescription waste in our area.  Unused prescription medicines cost the NHS £2.7 million every year in Wiltshire.  Reducing wastage will enable the NHS to spend this money on other important services. 

Already use a pharmacy to order your repeat medication? - No problem, you can still use the same pharmacy to supply your medicines.  Please inform the pharmacy that you are using POD to order your prescriptions and confirm any delivery arrangements you have with them.  If you have a current arrangement with a pharmacy to delivery your prescription then this still continues.

Once you have called POD, your prescription will be authorised by your GP, in line with their normal timeframes.  If arranged for pharmacy collection, it may be available at your nominated pharmacy within a further 48 hours.  Please don't forget to allow time for the pharmacy to dispense the medicines.

Call POD on 0300 303 5090.  Opening Hours 9.00am - 5.00pm Monday to Friday.

Please allow up to 7 days for prescriptions to be processed and remember to take weekends and bank holidays into account.


 Patients who fall into any of the below categories are exempt from using POD and can continue to send prescription requests to the surgery or nominated pharmacy;      

  • Patients who receive post-dated prescription
  • Patients who have their medication in a Dosette Box
  • Patients who reside in a nursing home
  • Patients who are deaf or hard of hearing

For information about saving money on your NHS prescription charges, please CLICK HERE

ONline logo


Systmonline allows you to be able to request repeat prescriptions online without even having to speak to someone or leave your home. If you have already registered for the online access click on the link at the top of this page to login and order your repeats online.

Medication Reviews

Patients on repeat medication will need to be reviewed at least once a year.  Please speak to our prescription clerk who will advise you of any tests you may require, ie blood tests or blood pressure check.  If you need a consultation, this may be carried out with a clinician face to face or over the telephone.  Your medication review will line up with your birth month each year.



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