CARERS WEEK 

10-16 June 2024

This week is Carers Week and we would like to thank all our carers for all that you do.

Carers Support Wiltshire are also celebrating this with the theme ‘Putting Carers on the Map’ which fits very well with their approach of creating ‘Carer Friendly Communities’. See what's going on via their website https://carersupportwiltshire.co.uk/

Volunteer led Carer Cafes which Carers Support Wiltshire holds across the county are available - see the What's On Guide Events | Carer Support Wiltshire

Dr Catrinel Wright

" I will be leaving the practice and the NHS after the end of May 2024, after 20 years of NHS service. It is time for a change and a new challenge in my professional career. I would like to thank all the practice team for all their support through the 15 years of me being at Lovemead, and I very much hope our patients will be kind and considerate towards our team going forward, as they work really hard to provide  a good service despite very tough times for the NHS as a whole. "

We wish Catrinel well for her further career and are sad she is leaving us.  Her patients have been allocated to the new GP as follows:

Surnames A-B  New GP Dr Elizabeth Reece 

Surnames C-D  New GP Dr Jo Harden

Surnames E-G  New GP Dr Lucy Thompson

Surnames H-K   New GP Dr Katherine Downey

Surnames L-Sm  New GP Dr Simon Cleave

Surnames Sn-V  New GP Dr James Gordon

Surnames W-Z   New GP Dr John Overton

Prospective Access to Online Records

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

We're now letting you see all the information within your health record. If you are over 16 and have an online account, such as through the NHS App, NHS website, or other GP online services and apps, you will now automatically be able to see all future information entered on your medical record. Some people can already access this feature, this won't  change for you.

This means that you will be able to see records from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists, although you will be able to see any letters that hospitals or specialists send to your doctor (GP). You will only be able to see information from 1st February 2023. For most people, access will be automatic, and you won't need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before you are given full record access to make sure that having access is of benefit to you. If you are concerned that seeing your records is not right for you, you should speak to your practice.

These changes only apply to people with online accounts. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure.  You'll  need to make sure you protect your login details. Do not  share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff. You can also read more by going to www.nhs.uk/gp-record.

Telephoning the Surgery

We are currently experiencing very high call volumes and it may take longer than usual for you to reach us.  We are all working hard to answer calls as quickly and efficiently as possible, but call waits can be longer than normal.

Please hold on once you are in the queue, and we will answer your call as quickly.  Thank you for your patience.